Broll is pleased to announce an exciting opportunity for the position of Receptionist at The Village. This role is ideal for individuals with excellent organizational skills and a strong dedication to providing outstanding customer service. The Receptionist will serve as the first point of contact for visitors and clients, playing a pivotal role in creating a welcoming atmosphere and ensuring the seamless operation of daily activities. Enthusiastic and detail-oriented candidates who are eager to contribute to a dynamic team are encouraged to apply.
Broll Receptionist (The Village) Position Overview:
- Company: Broll Property Group
- Location: Klerksdorp, North West
- Division: Investor Services
- Business Unit: Resilient Portfolio
- Industry: Real Estate
- Job Function: Administrative
- Contract Type: Permanent
- Minimum Experience: Entry Level
- Closing Date: 07 August 2024
Position Purpose:
- Manage the telephone switchboard efficiently.
- Maintain an organized database of telephone information.
- Provide excellent customer service by answering calls, transferring them to the correct department, and taking accurate messages.
- Ensure a welcoming environment for visitors and manage daily operations at the reception area.
Essential Functions and Basic Duties:
- Customer Service:
- Handle 100% of telephone calls and visitors professionally and courteously.
- Direct calls and inquiries to the appropriate departments or individuals.
- Provide accurate information and take messages as needed.
- Reception Management:
- Operate the telephone system and voicemail proficiently.
- Assist visitors, clients, and staff at the reception desk.
- Ensure the reception area is staffed at all times.
- Manage boardroom bookings, ensuring room readiness and adherence to booking confirmations.
- Switchboard Operations:
- Answer calls promptly and professionally.
- Route emergency calls appropriately.
- Maintain neatness in the switchboard and reception areas.
- Handle complaints and forward them to the correct department.
- Reporting and Administration:
- Prepare and submit monthly reports on switchboard and postage activities.
- Follow organizational policies and procedures.
- Perform clerical duties including typing, mailing, and courier handling.
- Operational Tasks:
- Manage courier and post tasks efficiently.
- Keep track of deliveries, handle outgoing mail, and maintain postal regulations knowledge.
- Ensure a clean and organized work environment.
- Additional Duties:
- Adhere to client processes and procedures.
- Complete special tasks as assigned.
Qualifications:
- Education/Certification:
- Matric (Senior Certificate).
- Certificate in Switchboard and Reception Management.
- Required Knowledge:
- Reception and switchboard management.
- General administration.
- MS Office proficiency.
- Experience:
- 3 years of relevant experience in reception and switchboard management.
- 1-2 years of administrative assistant or secretarial experience.
- Experience in boardroom management.
Fundamental Competencies:
- Personal Competencies:
- Approachable, presentable, and reliable.
- Positive disposition with high energy levels.
- Results-oriented and attentive to detail.
- Stress-tolerant with the ability to work under pressure.
- Intellectual Competencies:
- Strong service delivery skills and customer/client focus.
- Ability to deal with ambiguity and plan effectively.
- Good organizational and scheduling skills.
- Interpersonal Competencies:
- Teamwork and relationship building.
- Excellent oral communication and listening skills.
How to apply:
- Review the Job Description: Ensure you meet the qualifications and requirements outlined for the Procurement Intern position.
- Prepare Your Documents: Gather your Curriculum Vitae, cover letter, Matric certificate, undergraduate degree certificate, and any other relevant documents.
- Complete the Application Form: Fill out all required fields, including personal information, educational background, and relevant experience.
- Upload Documents: Attach your CV, cover letter, and certificates as specified. Ensure all documents are in the correct format and size.
- Submit Your Application: Review your application for accuracy. Once confirmed, submit the application through the online portal.
Joining Broll Property Group as a Receptionist at The Village presents an incredible opportunity to become a vital part of a dynamic and supportive team. This role is perfect for those who excel in customer service, have a knack for organization, and enjoy engaging with people. If you meet the qualifications and are ready to take on a rewarding position, don’t hesitate to apply before the closing date of 07 August 2024.
Your journey to a fulfilling career with Broll Property Group starts here—apply now and be part of a company that values excellence and professional growth.