Retail Team Leader: Absolute Pets x1
Job Details
- Position Title: Retail Team Leader
- Location: Bloemfontein, South Africa
- Industry: Retail (Premium Pet Foods & Accessories)
- Employment Type: Full-Time
- Company: Absolute Pets
- Store Network: 190+ stores nationwide
Job Overview
Absolute Pets is seeking a passionate, driven, and experienced Retail Team Leader to oversee store operations and lead a high-performing team in Bloemfontein.
This role is ideal for someone with strong retail leadership skills who can drive sales performance, manage stock efficiently, deliver world-class customer service, and inspire staff to uphold the company’s culture and values.
The Team Leader will be responsible for achieving store targets, maintaining operational excellence, and acting as a proud brand ambassador.
Job Description & Key Responsibilities
Sales & Performance Management
-
Achieve store sales and gross profit (GP) targets.
-
Drive revenue growth through effective leadership and sales strategies.
-
Oversee and manage visual merchandising to maintain brand standards.
-
Monitor daily sales performance and implement improvement actions where necessary.
Customer Service Excellence
-
Demonstrate what World-Class Service looks like.
-
Coach and guide staff to consistently deliver exceptional customer experiences.
-
Ensure customer satisfaction and handle escalations professionally.
Stock & Administration Management
-
Ensure the store is fully stocked and orders are placed timeously.
-
Minimize stock loss and shrinkage to below target levels.
-
Oversee all administrative functions and ensure tasks are completed accurately and efficiently.
-
Maintain accurate stock control and reporting.
Staff Leadership & Development
-
Manage and supervise all store staff to ensure performance standards are met.
-
Lead by example as a proud brand ambassador.
-
Maintain expert knowledge of all products and train staff accordingly.
-
Develop self and team through Individual Development Plans (IDPs).
-
Promote and uphold the Absolute Pets culture and values.
Key Requirements (Typical for Role)
-
Matric (Grade 12) or equivalent qualification.
-
Previous retail experience (leadership/supervisory experience preferred).
-
Strong sales and target-driven mindset.
-
Excellent communication and leadership skills.
-
Ability to manage stock and administrative processes.
-
Ability to work flexible retail hours.
-
Passion for retail and love for animals.