Franchise Consultant: Mugg & Bean
- Company: Famous Brands Limited
- Location: Bloemfontein
- Employment: Permanent, Full Time
- Published: 6 days ago
Purpose
Lead and grow Franchise Partners and help Mugg & Bean become the brand of choice for investors and consumers.
Key Responsibilities
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Build strong, trusted relationships between franchisor and franchisee networks.
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Optimize restaurant operations for efficiency.
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Conduct restaurant evaluations and share best practices.
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Provide on-the-job training for restaurant teams and managers.
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Align franchisee goals with business objectives and attend lease negotiations.
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Handle non-conformance through operations letters.
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Manage regional franchise communication and maintain the Franchise Intelligence System.
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Train franchisees on digital business platforms.
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Assist with franchisee business plans, budgets, and financial analysis.
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Identify training needs and coordinate interventions.
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Monitor competitor activity and advise franchisees on marketing strategies.
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Support franchise changeovers and new or revamped restaurant launches.
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Prepare franchise agreement documents.
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Address customer queries to protect brand reputation.
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Act as brand custodian ensuring integrity across operations, development, HR, and marketing.
Education & Experience
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Matric / Grade 12 required.
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Certificate/Diploma in Hospitality Management or Business Management.
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3-5 years’ FMCG or food franchising experience, ideally in a similar role.
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Valid driver’s license and willingness to travel extensively.
Skills & Competencies
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Understanding of restaurant shift management and POS inventory systems.
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Ability to analyze restaurant financials and recommend improvements.
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Proficient with Microsoft Outlook for planning and communication.
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Strong communication, organizational, and interpersonal skills.
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Presentable, energetic, hands-on problem solver with attention to detail.
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Strong customer service focus, punctual, and well-organized.
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Capable of holding courageous conversations and maintaining integrity.