Retail Store Assistant(Dis-Chem Pharmacies)x1
- Job Title: Retail Store Assistant – Goldfields, Welkom
- Company: Dis-Chem Pharmacies Limited
- Location: Welkom, Free State
- Job Type: Permanent
- Division/Department: Retail / Operations
Job Purpose:
To assist with the overall management of the store, ensuring operational and administrative duties are performed according to company policies and procedures, while maintaining high customer service standards.
Key Duties and Responsibilities:
- Customer Service & Communication
- Manage and report all customer compliments and complaints.
- Establish professional relationships with customers.
- Resolve customer stock queries and refer customers to the relevant departments as needed.
- Ensure effective external communication with customers and provide feedback when required.
- Operational & Financial Duties
- Manage point-of-sale operations, including floats, refunds, returns, and stock shortages/overs.
- Prepare daily cash reconciliation and ensure cash handling accuracy.
- Verify and review deliveries and invoices for accuracy.
- Assist in preparing and logging Distribution Centre claims.
- Manage and control high-risk stock items.
- Maintain effective liaison between relevant parties and departments.
- Administration & Documentation
- Maintain document control for cash, petty cash, and other operational records.
- Ensure back shopping and returned goods are handled correctly.
- Prepare, order, and receive branch change requirements for cashiers.
Minimum Requirements:
- Grade 12 / Matric
- Basic computer skills (MS Word, Excel, Outlook, SAP)
- Retail experience
Competencies:
- Retail administration and operational knowledge
- Customer relations and team player skills
- Leadership and management ability
- Trustworthiness, honesty, and accountability
- Ability to work under pressure and meet deadlines
Special Conditions:
- South African citizen
- MIE clearance, with clean criminal and credit record
- Driver’s license and/or reliable transport
Remuneration & Benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account