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    Officer (Post Level 11)

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    Officer (Post Level 11)

    Officer (Post Level 11)

    Job Details

    • Job Title: Officer (Post Level 11)
    • Job ID: 6335
    • Organizational Unit: University of the Free State
      Student Affairs, Sport, Arts and Culture → Institutional Social Support Office
    • Contract Type: Permanent
    • Occupational Level: Semi-Skilled
    • Location: Bloemfontein Campus, Free State, South Africa
    • Closing Date: 1 February 2026
    • Assumption of Duties: As soon as possible

    Job Overview / Description

    The University of the Free State (UFS) invites qualified candidates to apply for the position of Officer (Post Level 11) within the Institutional Social Support Office (ISSO). The role supports the ISSO’s digitisation and administration processes, manages case management systems, coordinates student wellbeing programs, and supports institutional events and communications.

    The successful candidate will play a critical role in ensuring effective system functionality, maintaining accurate reports and statistics, supporting student engagements and international delegations, and assisting with marketing and communication activities. The position requires strong IT and administrative skills, experience in higher education environments, and the ability to coordinate across multiple institutional stakeholders

    Key Responsibilities

    System & Digital Support

    • Liaise between ICT and external developers to support ISSO digitisation

    • Monitor the case management system and escalate issues

    • Extract and compile monthly case statistics for reporting

    • Support application development for divisional programs

    Program Coordination

    • Manage student delegations for international engagements

    • Support pre-departure training via Blackboard for the Global Citizenship Programme

    • Coordinate pre-departure workshops with stakeholders

    Event & Summit Support

    • Serve as a key contributor to the UFS Student Well-Being Summit

    • Develop registration processes and manage delegate data

    • Maintain delegate records (dietary needs, accessibility requirements, invoices, etc.)

    Reporting & Administration

    • Prepare ISSO reports and bereavement reports

    • Coordinate with various institutional departments

    • Assist with administrative tasks delegated by the Head of Department

    Communication & Marketing

    • Work with DCM to update ISSO webpages and social media

    • Ensure compliance with UFS branding

    • Develop and maintain ISSO newsletters

     Requirements

    Qualifications

    • Bachelor’s degree / Advanced Diploma / BTech / Postgraduate Certificate (NQF Level 7) in an IT-related field

    Experience

    • Minimum 2 years relevant work experience

    • At least 1 year experience in Higher Education within an IT environment

    Driving Requirement

    • Valid driver’s license with minimum 1 year driving experience (copy required)

    Recommendations (Advantageous)

    • Knowledge of university systems, policies and procedures

    • Advanced project management experience

    • Experience with content management systems and cloud platforms

    Competencies Required

    Results Orientated

    • Ability to work under pressure and adapt to change

    • Remains calm in high-stress situations

    Strategic Thinking

    • Ability to handle multiple tasks simultaneously

    • Strong planning and execution skills

    Business Acumen

    • Strong compliance and process orientation

    • Proficiency in MS Office

    Leading

    • Ability to lead and guide others

    • Collaborative and supportive team player

    Building Coalitions

    • Strong emotional intelligence

    • Sensitive and empathetic to others’ needs

    Required Documents

    To apply, candidates must submit:

    • Detailed CV

    • Certified copies of qualifications (SAQA for foreign qualifications)

    • Copy of ID document

    • Confirmation of employment (for external applicants only)

    Incomplete applications will not be considered.

    Salary & Benefits

    Annual remuneration package:
    R447,323.31 – R562,750.48 per annum
    (depending on experience and qualifications)

    Fringe benefits (subject to conditions):

    • Pension scheme

    • Medical aid

    • Group life insurance

    • Housing allowance

    • Leave & sick leave

    • Service bonus

    • Study benefits

    Enquiries

     051 401 2558
     ManzanaL@ufs.ac.za / Recruit@ufs.ac.za
    Assistance: 051 401 2876 / 7659

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