Administration Assistant (PA) x1
Job Details
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Job Title: Administration Assistant / Personal Assistant (PA)
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Location: South Africa – Remote
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Employment Type: Full-time, Permanent
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Salary Range: R 200,000 – R 450,000 per year
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Work Schedule: Monday–Friday, 9:00–17:30 (UK hours)
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Department: Centre of Excellence / Client Services
Job Overview
The Administration Assistant / PA at SmartPA provides high-impact, tailored administrative support to clients, acting as a trusted partner in delivering seamless operational solutions. Working within an agile pod structure, the role combines administrative excellence, process optimisation, and stakeholder management, ensuring client success and operational efficiency.
This role is ideal for someone who thrives in a dynamic, entrepreneurial environment, enjoys solving operational challenges, and is passionate about redefining what it means to deliver world-class PA and admin support.
Key Responsibilities
1. Collaborate & Innovate
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Work within agile pods to support diverse stakeholders with operational tasks and deadlines.
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Contribute creative ideas to optimise processes, streamline workflows, and enhance service delivery.
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Partner with team members to ensure seamless, high-quality service across client accounts.
2. Manage Key Tasks with Excellence
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Handle diary management, scheduling, and email correspondence with accuracy and professionalism.
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Prepare, format, and edit documents to the highest standards.
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Perform accurate data entry and reporting to ensure actionable insights.
3. Support Business Growth
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Identify inefficiencies and recommend improvements to processes and workflows.
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Assist in automating repetitive tasks and implementing best practices across client operations.
4. Build Relationships
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Act as a trusted partner to clients, anticipating needs and exceeding expectations.
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Represent SmartPA’s values as a positive brand ambassador.
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Collaborate across teams for consistent quality and provide support within the pod structure.
5. Stay Adaptable
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Approach challenges with a solution-driven mindset.
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Thrive in a fast-paced, evolving environment, maintaining flexibility and responsiveness.
Required Skills & Competencies
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Thrives in dynamic, entrepreneurial, and client-focused environments.
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Strong time management and organisational skills to manage competing priorities.
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Enthusiastic, creative, and solution-oriented mindset.
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Ability to contribute to process improvements and business growth initiatives.
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Excellent communication and interpersonal skills to build strong client relationships.
Experience & Qualifications
Essential:
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Proficiency in Microsoft Office (Outlook, Word, Excel).
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Experience meeting tight deadlines while managing multiple priorities.
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Experience in administrative tasks and project delivery.
Desirable:
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Familiarity with CRM platforms and booking systems.
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Background in office management, account management, or similar roles.
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Experience with diary management, document formatting, and data handling.
What’s in it for You?
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Competitive salary and yearly performance-based bonuses.
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Flexitime initiative: work when most productive (core hours 10:00–16:30).
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33 days of annual leave.
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Department-based incentives.
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Employee Assistance Programme (EAP).
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Opportunity to work in a dynamic, creative, and client-focused environment.
About SmartPA
SmartPA provides world-class, human-centred, tech-enabled PA and administrative services to global clients in industries such as tech, automotive, retail, and legal. With a culture of creativity, collaboration, and client-focus, SmartPA empowers teams to work smarter and achieve measurable results. The company values innovation, employee growth, and delivering meaningful impact through technology and operational excellence.