Contract Supervisor – Security Services
- Country: South Africa
- Work Location: Any (On-Site)
- Openings: 1
- Shift: Any
- Experience Required: 5–10 Years
- Qualification: Grade 12 (Matric)
- Salary: ZAR – Not Specified
- Functional Area: Security Services
Main Purpose of the Appointment
To manage and ensure the successful day-to-day operations at the Shell IVT Depot, delivering professional security services that exceed client expectations. The role focuses on protecting personnel, property, and information while ensuring operational efficiency and contract profitability.
Key Responsibilities
Operational Management
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Oversee daily running of the Shell IVD contract
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Ensure contract profitability and customer satisfaction
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Review and sign the Occurrence Book daily and take corrective action where required
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Sign Posting Sheets daily and ensure correct deployment of security officers
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Monitor Attendance Registers (ensure all officers sign in and out)
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Review and sign the Instruction Book
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Ensure proper use of Site Inventory during handovers
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Conduct inspections during shift changes
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Confirm officers are correctly dressed, equipped, and briefed
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Resolve pay queries and ensure accurate payments
Workforce & Roster Management
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Prepare and distribute duty rosters on time
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Authorise monthly timesheets
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Analyse the Easy Roster system for manpower allocation
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Identify and correct over- and under-posting issues
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Ensure cost-effective staffing aligned with contract requirements
Customer Liaison & Relationship Management
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Conduct monthly formal meetings with:
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Terminal Manager
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Security Focal Point (SFP)
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General Manager (GM must attend)
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Submit meeting minutes within 7 days
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Ensure site senior participation
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Communicate meeting outcomes to all security officers
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Resolve customer complaints within 2 working days
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Ensure monthly Customer Service Assessments are completed
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Conduct site visits according to a structured visit plan
Site Compliance & Documentation
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Ensure Site Instructions and emergency plans are in place
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Review and update Site Instructions annually
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Obtain annual customer approval of Site Instructions
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Maintain correct registers and files on site
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Ensure all officers are inducted and trained
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Test new employees within 2 weeks of deployment
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Identify training needs and recommend training
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Ensure monthly Site Knowledge Tests are conducted
Audits, Risk & Asset Management
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Conduct quality audits according to audit plan
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Perform Health & Safety Risk Assessments
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Ensure officers are aware of key physical risk factors
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Complete audit and risk documentation
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Safeguard and maintain company assets
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Conduct monthly equipment checks
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Submit monthly operational reports
Discipline & HR Management
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Maintain strict discipline across all sites
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Conduct disciplinary hearings, appeals, and grievances in line with company disciplinary code
Minimum Requirements
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5–10 years’ experience in a similar security supervisory role
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Grade 12 (Matric)
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Valid Driver’s Licence
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Firearm competency