Store Manager: Miladys x1
- Position: Store Manager
- Brand: Miladys
- Company: Mr Price Group Limited
- Location: Mimosa Mall, Bloemfontein, Free State, South Africa
Job Purpose
The Store Manager is responsible for leading and managing the daily operations of the store, ensuring that sales targets, operational objectives, and customer service standards are consistently achieved or exceeded. The role includes team leadership, stock control, risk management, and customer experience management.
Key Responsibilities
1. Stock Management
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Ensure stock is accurately received, unpacked, and displayed on the sales floor.
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Monitor stock levels through:
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Stock counts
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Stock takes
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Stock loss control plans
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Maintain proper stockroom organisation and housekeeping standards.
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Authorise:
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Write-offs
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Breakages
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Returns and recalls.
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2. Sales Growth & Profitability
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Analyse sales and profitability reports to improve store performance.
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Implement operational action plans to increase revenue and achieve store targets.
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Monitor product performance and provide feedback to the support centre.
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Identify opportunities to grow sales through:
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In-store marketing
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Competitor analysis
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Local partnerships and events
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Customer membership growth.
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3. Risk Management
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Conduct compliance checks including:
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Store audits
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Administrative checks
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POS and system reports
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Health and safety inspections
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Ensure adherence to company policies and operational procedures.
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Monitor stock loss and security risks.
4. Customer Experience Management
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Ensure customer service processes are implemented effectively.
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Manage:
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Promotions and markdowns
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Product pricing and visual merchandising
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Store cleanliness and presentation
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Monitor customer feedback to improve service delivery.
5. Leadership and Staff Development
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Lead and motivate the store team to achieve store KPIs and operational goals.
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Identify training and development needs within the team.
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Support talent management and succession planning.
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Oversee recruitment, performance management, and staff administration.
Minimum Requirements
Qualifications
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Grade 12 (NQF Level 4) or equivalent qualification.
Experience
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Minimum 3 years’ experience in a retail store management position.
Required Skills
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Sales and service management
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Retail operations knowledge
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Computer literacy
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Strong communication and leadership skills
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Customer service and product knowledge
Employer Note
Mr Price Group Limited is an equal opportunity employer committed to Employment Equity.