Community Advisor (part time)x1
Job Overview: Community Advisor
- Employer: FirstRand (FNB)
- Location: Bloemfontein, Free State
- Employment Type: Part-Time
- Closing Date: 30 November 2025
Position Summary:
The Community Advisor provides exceptional customer service while supporting the growth and profitability of FNB’s client base. This role focuses on understanding customer needs, managing accounts, cross-selling products, and ensuring compliance with bank policies and governance standards. The ideal candidate is client-focused, proactive, and results-driven, with strong financial knowledge and interpersonal skills.
Key Responsibilities:
Customer Service & Relationship Management:
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Deliver prompt and professional service to customers, addressing their needs efficiently.
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Build and maintain strong client relationships to enhance customer loyalty.
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Manage the migration of accounts from transactional to Self Service channels.
Sales & Profitability:
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Drive net profit growth through account management and cross-selling opportunities.
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Track and influence sales activities to achieve predetermined sales targets.
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Increase the active customer account base and strengthen client engagement.
Administration & Compliance:
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Provide efficient administrative support through accurate planning, reporting, and record-keeping.
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Ensure compliance with governance, legislative, and audit requirements.
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Monitor transactions and ensure new business applications are processed within timelines.
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Adhere to internal procedures and the “Golden Rules” of FNB operations.
Personal Development:
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Continuously develop skills and competencies to enhance personal and professional performance.
Qualifications & Experience:
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Degree in Finance (essential).
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1–3 years’ relevant experience in banking, finance, or customer service roles.
Key Skills & Competencies:
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Strong customer service and interpersonal skills.
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Sales-oriented with the ability to achieve targets.
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Excellent planning, organizational, and administrative abilities.
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Attention to detail and compliance awareness.
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Ability to manage multiple tasks and work independently.
Why Work at FNB:
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Opportunity to grow professionally in a leading financial institution.
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Engage directly with the community to make a meaningful impact.
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Supportive environment promoting learning, development, and career progression.