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    Saturday, April 11
    Grade 12 Jobs

    Support Assistant x1

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    SUPPORT ASSISTANT

    Support Assistant x1

    Job Overview

    • Position Title: Support Assistant
    • Company: PPS Recruitment
    • Location: Bloemfontein, Free State, South Africa
    • Employment Type: Full-Time
    • Experience Level: Intermediate (2+ years)
    • Education: Matric (Grade 12)
    • Posted: 4 days ago

    Role Purpose

    The Support Assistant is responsible for executing high-quality, detailed administrative tasks within the financial services or life assurance environment. The role demands accuracy, consistency, and a strong service orientation. This position is ideal for a careful, process-driven individual who thrives in a structured work environment and aims to grow into a valued technical support expert.

    Key Responsibilities

    • Upload and follow up on client service requests, including:

      • Premium queries

      • Change of beneficiary or broker

      • Debit order instructions

      • Letters of authority

      • Claims and policy amendments

    • Check and capture new applications within 4 hours, with 95% accuracy

    • Perform daily routine admin procedures in line with internal SLAs

    • Monitor incomplete applications and outstanding service requests

    • Communicate outstanding documentation or requirements to relevant stakeholders

    • Provide admin support to Life Specialists and intermediaries

    • Supply quotations and statements of benefits upon request

    • Assist with organizing broker workshops

    • Complete required annual system assessments

    • Maintain and achieve service level standards consistently

    Minimum Requirements

    Education

    • Matric / Grade 12

    Experience

    • Minimum of 2 years in an administrative role within:

      • Financial Services

      • Life Assurance industry

    • Basic understanding of life assurance and financial services

    Computer Literacy

    • Proficient in MS Office Suite, particularly:

      • Outlook

      • Excel

      • Internet navigation

    Key Competencies

    • Strong attention to detail

    • Patient, careful, and process-oriented

    • Consistent and conscientious

    • Responsive and helpful attitude

    • Excellent client service orientation

    • Target-driven with ability to meet deadlines

    • Strong written and verbal communication skills.

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